I can't open iTunes on my mac computer. I...
I can't open iTunes on my computer. It says it is updating. It works fine on my iphone.
Hi, j k cathey,
Thanks for stopping by the Apple Support Communities. From your post, I understand that you are having trouble launching the iTunes app. When you try, you receive a message stating it is being updated. I'm happy to help!
Based on the message you recieve, it sounds like the computer is installing an update to the iTunes software. Until this process is finished, you cannot use iTunes. How long this takes depends on your network connectivity and the size of the update being installed, but you can keep track of its progress in the Mac App Store app, under Updates.
If you fell that the update has been taking longer than expected, don't hesitate to respond back. If you do, please include how long the update has been running for, and what it says under Mac App Store > Updates for the iTunes update (is it paused, or otherwise not progressing?).
Thanks for responding! I've gotten that message for several days. When I check Mac App Store>Updates, everything is updated...nothing paused or waiting.
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