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Trouble using Apple ID for iMessage and FaceTime

I’ve been recently having problems with imessage and facetime on both my phone and my macbook air. I can send imessages on my iphone but cannot use my apple ID to use imessage or facetime on the phone. In addition, I have not been able to sign in on my macbook to imessage or facetime on my macbook. I’ve tried a number of solutions that have been listed on the apple support pages but these have not resulted in success. When I try to sign in using my apple ID on messages or facetime, it gives me the message “an error occurred during activiation. try again.” The solutions I've tried are as follows: If you get an error when trying to activate iMessage or FaceTime - Apple Support; I've tried restarting my macbook; I've tried a hard reset of my iPhone. I have the most recent updates on both my phone and laptop, and the date/time settings on both devices are correct. 

 

Any input would be appreciated.



最后更新:2018-01-15 13:17:31

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