Vancl Shipping & Tracking ConfirmationShipping Prices and Rates
Shipping costs are not included in prices. We charge a flat rate of $5 per order for orders under $59. Orders above this amount are still offered free shipping.
Processing Time & Delivery Schedule
We understand how important it is to receive your order when you expect it. In that case, we use secure and fast shipping methods to deliver your orders. We suggest that you ship to a reliable address as our couriers only deliver between 9 a.m. to 5 p.m. and signature is required upon receipt.
Generally, it will take 7-10 working days for your order to be delivered to your door by EMS.
Please note that orders weight under 2 kilogram to the countries of Belarus, Brazil, Ukraine, and Russia will be sent by Ordinary International Post service and take approximately 20 business days to arrive, and this will reduce the risk charging by local custom.
Signature Based Deliveries
Deliveries are made via our contracted couriers. Our couriers are signature-based and require someone to be present upon delivery. If you are not available, a contact card will be left and you can arrange for a suitable delivery time at your earliest convenience.
Shipping & Tracking Confirmation
Once your order has been shipped, we will normally send you a dispatch notification with a tracking number through email. Alternatively, you can log in your account on our website and retrieve the tracking number in “order details”.
You can track the status of your order by visiting http://www.ems.com.cn/english-main.jsp (for tracking numbers beginning with “EE”) or http://www.yw56.com.cn/english/index-en.asp (for tracking numbers beginning with “YW”. While your item is being shipped, you can track its progress and location.
International Delivery Information
Different shipping destinations may fall into international postal zones. It is important to note these differences as it will affect the timing and delivery information of your respective orders.
Zone 1, EMS & Parcel force: includes United Kingdom, Germany, France, Austria, Denmark, Netherland, Luxemburg, Italy, Spain, Sweden, Finland, Portugal, Ireland, Switzerland, Norway, Greece, Hungary, Czech Republic, Poland, Belgium, Malta, Holland, Estonia, Lithuania, Slovakia, Slovenia, Bulgaria, Romania, Latvia, Andorra, Monaco, Liechtenstein, San Marino, Vatican City, Belarus,Russian, Ukraine, and Israel.
Zone 2, EMS: includes United States and Canada.
Zone 3, EMS & Australia Post: includes Australia and New Zealand.
Zone 4, EMS: includes Hong Kong, Taiwan, Macau, South Korea, North Korea, Japan, Philippines, Cambodia, Malaysia, Thailand, Singapore, Indonesia, Vietnam, Mongolia, Pakistan, LAOS, Bangladesh, Myanmar, Nepal, Sri Lanka, India, and Turkey.
Zone 5, EMS & DHL: includes Brazil, Argentina, Chile, Columbia, Peru, Paraguay, Uruguay, Venezuela, Surinam, Ecuador, Bolivia, Guyana, Panama, and Mexico.
Zone 6, EMS: includes UAE and Jordan.
International Time Zones Information
The globe is divided into many respective international time zones which affect the timing of communications, delivers, and monetary exchanges worldwide. EN.VANCL.COM expresses all time information in observance to Beijing, China standard time (GMT+8). Below you will find all appropriate time zone information for your personal shipping time calculations.
Beijing, China standard time zone: UTC/GMT +8 hours 12:00 Monday
UTC/GMT +1 hours IST 05:00 Monday: Ireland;
UTC/GMT +1 hours BST 05:00 Monday: United Kingdom;
UTC/GMT +1 hours WEST 05:00 Monday: Portugal;
UTC/GMT +2 hours CEST 06:00 Monday: Germany, France, Austria, Denmark, Netherland, Luxemburg, Italy, Spain, Sweden, Switzerland, Norway;
UTC/GMT +3 hours EEST 07:00 Monday: Finland, Greece;
United States, standard time zone: UTC/GMT -10 hours HAST 18:00 Sunday: Hawaii;
UTC/GMT -9 hours HADT 19:00 Sunday Alaska;
UTC/GMT -7 hours PDT 21:00 Sunday: Alabama, California, Nevada, Oregon, Washington;
UTC/GMT -7 hours MST 21:00 Sunday Arizona;
UTC/GMT -6 hours MDT 22:00 Sunday Colorado, Idaho, Montana, New Mexico, South Dakota, Utah, Wyoming;
UTC/GMT -5 hours CDT 23:00 Sunday Arkansas, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Nebraska, North Dakota, Oklahoma, Texas, Wisconsin;
UTC/GMT -4 hours EDT 0:00 Monday Washington DC, Florida, Connecticut, Delaware, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia;
Canada, standard time zone: UTC/GMT -7 hours PDT 21:00 Sunday: British Columbia, Yukon Territory;
UTC/GMT -6 hours MDT 22:00 Sunday: Alberta, North Territories;
UTC/GMT -6 hours CST 22:00 Sunday Saskatchewan;
UTC/GMT -5 hours CDT 23:00 Sunday Manitoba;
UTC/GMT -4 hours EDT 0:00 Monday Nunavut Territory, Ontario;
UTC/GMT -4 hours AST 0:00 Monday Quebec;
UTC/GMT -3 hours ADT 01:00 Monday New Brunswick, Nova Scotia, Pr. Edward I;
UTC/GMT -2.5 hours NDT 01:30 Monday Newfoundland and Labrador;
Australia, standard time zone: UTC/GMT +10 hours EST 14:00 Monday Australian Capital Territory, New South Wales, Queensland, Tasmania, Victoria;
UTC/GMT +9.5 hours CST 13:30 Monday Northern Territory, South Australia;
UTC/GMT +8 hours WST 12:00 Monday Western Australia;
New Zealand, standard time zone: UTC/GMT +12 hours 16:00 Monday Wellington, Christchurch, Auckland
If you’ve found that an item is missing from your order, please contact us at firstname.lastname@example.org. We will arrange a re-delivery of your order as soon as we can.
Received Incorrect Order
If you’ve found that you’ve received an incorrect item, please contact us at email@example.com. We will arrange a re-delivery of your order as soon as we can.
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